Returns & Refunds Policy
Last updated: 05 March 2026
This Returns and Refunds Policy applies to all purchases made through www.layeronesystems.co.za and is provided in accordance with the Consumer Protection Act, 68 of 2008 (CPA) and the Electronic Communications and Transactions Act, 25 of 2002 (ECTA).
This policy forms part of the Terms and Conditions of Layer One Systems (Pty) Ltd.
1. Cooling-Off Period for Online Purchases
In accordance with Section 44 of the Electronic Communications and Transactions Act (ECTA), customers have the right to cancel an online purchase within 7 days after delivery without providing a reason.
Conditions for cancellation:
The product must be unused
The product must be returned in its original packaging
All accessories, manuals, and included items must be returned
The product must not be damaged
Customers are responsible for the cost of returning goods when exercising this cooling-off right.
Delivery charges are non-refundable.
Refunds will be processed within 30 days after the returned goods have been received and inspected.
2. Defective Products (CPA Section 56)
In accordance with the Consumer Protection Act, all goods sold carry an automatic 6-month implied warranty of quality.
If a product is defective within 6 months of purchase, customers may request:
Repair
Replacement
Refund
provided the defect is not caused by:
misuse or abuse
negligence
incorrect installation
unauthorised modification
power surges or external damage
normal wear and tear
Layer One Systems (Pty) Ltd reserves the right to inspect the product before confirming a refund, replacement, or repair.
3. Manufacturer Warranties
Many products sold by Layer One Systems (Pty) Ltd include manufacturer warranties that extend beyond the CPA 6-month period.
Manufacturer warranties:
are administered by the product manufacturer or authorised service centre
may require the product to be assessed by the distributor or manufacturer
may require the customer to return the product to an authorised repair centre
The terms of such warranties are determined by the manufacturer.
4. Products That Cannot Be Returned
Returns or refunds will not be accepted for:
Activated software licences
Downloaded digital software
Products damaged through misuse or negligence
Products altered or repaired by unauthorised persons
Products returned without original packaging or missing accessories
5. Return Process
To initiate a return request, customers must contact us first.
Returns must not be shipped without prior authorisation.
Customers should contact:
Sales and Support
sales@layeronesystems.co.za
When submitting a return request, please include:
Order number
Product name
Description of the issue
Photos if applicable
Once the return request is approved, return instructions will be provided.
6. Inspection and Testing
Returned products may undergo diagnostic testing.
If testing confirms the product is functioning correctly, the product may be returned to the customer and reasonable handling or testing fees may apply.
7. Refund Processing
Refunds will be processed using the original payment method, unless otherwise agreed.
Refunds may take several business days to reflect depending on the payment provider.
8. Contact Information
Returns and support queries should be directed to:
Layer One Systems (Pty) Ltd
Email:
sales@layeronesystems.co.za
Phone:
012 880 5580
Address:
Wellness World Corporate Park
Office 4B, Block G
R511, Melodie
Hartbeespoort
0216
South Africa
